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Returns/Refunds/Exchanges


Our Return Policy

Returns are accepted within 30 days of the date the order was received.  Do not initiate any return without contacting us first unless the item is obviously damaged on arrival.  You must receive a return authorization number. Returns will only be accepted if the items are in the original sealed packaging. In the case of buyer's remorse the customer shall be responsible for return freight charges. If this was a free shipping offer then they will be charged for round trip shipping.  If an item has been opened there will be a 25% restocking fee. In the case of an item that has been received damaged please continue reading below. All orders cancelled after 48 hours are subject to a $150 administration fee, whether or not your order has shipped. 

In case of damage during transit
We want you to be satisfied with your purchase. If the items delivered have obvious signs of damage, please refuse the shipment and they will be sent back to the manufacturer.   Once the manufacturer has received the declined item, in most cases it will send a replacement or you will receive a credit on your credit card (we cannot guarantee credit and each situation will be handled on an individual basis). Since each situation is different, please contact us so that we can resolve the problem (see below if your brand has special return policy). If you've received an item and the item appears to be damaged, is missing parts, does not function or has any other problem with it, please contact customer service at 765 273 3292 or at info@GarageToolsStorage.com and a return authorization number will be issued to you. Once the item is received and inspected you will receive a replacement item. Damaged items may only be replaced for the same product you originally ordered. If you decide to cancel your order and return the item you may incur a 25% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer. If the item you ordered and received is damaged and is no longer available for replacement you may receive a full refund for that item. 

Additional Information
 Ulti-MATE cabinets:  Return for "any reason" require advance RMA # provided to dealer by BH, must be inside of  14-days from ship date, dealer credited less 40% restocking fee "and" all BH incurred shipping costs.

Palram LTL Shipments 

Special note on LTL shipments. Please read before placing your order. Your LTL shipment will be delivered "curbside” which means the driver is only responsible for delivery of the shipment to the property and not to any other area on your property. Please make sure arrangements are in place ahead of time to unload your delivery as someone must be available to sign for the delivery and unload. Failure to remove the shipment from the truck at the delivery site may cause the shipment to be returned. Should this occur any additional fees will be the customer’s responsibility. Lift gate service is available for some LTL deliveries. If lift gate service is added when the order is placed the shipment will be removed from the truck by the driver. Please keep in mind lift gate is an additional service that is not automatically provided with your order unless requested at the time the order is placed.

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back until you have received an RMA# from us.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

 

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